Contact us
Email support@searchstack.dev. One team reads that inbox and answers every message, usually within one business day. There is no separate sales queue — account, billing and technical questions all go to the same address.
Before you write
Two links answer most questions faster than we can:
- Reference documentation — the API, the console, imports, feeds, evals and the agent connectors.
- Service status — check here first if searches or imports are failing across the board.
Reporting a problem
Include these and we can usually diagnose without a round trip:
- Your account name, and the List or Group involved.
- What you expected to happen, and what happened instead.
- When it happened, with a timezone.
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The
traceIdfrom the error response, if you have one. Every API error returns one, and it takes us straight to the request in our logs.
Never send us an API key, a BYO provider key or a password. We never need one to investigate, and we will ask you to rotate any key that arrives by email.
Security issues
Report suspected vulnerabilities to support@searchstack.dev with “security” in the subject line. Please give us a chance to fix an issue before disclosing it publicly.
Agent connectors
Problems connecting Search Stack to an AI agent — ChatGPT, Claude or any Model Context Protocol client — go to the same address. Tell us which client you are connecting from and whether the failure is at sign-in or on a particular tool. What an agent can read and write on your behalf is set out in our privacy policy.
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Retriv, Inc
1111B S Governors Ave # 29255
Dover, DE 19904
United States